Customer Support Usage Based

Yuma AI

E-commerce AI agents for support, sales, social, and live chat

Visit official website
PricingUsage Based
Free planNo
Free trialYes
APIYes
Open sourceNo
DeploymentCloud
Last verifiedAugust 1, 2026
Overview

Tool overview

Yuma AI is listed under Customer Support AI tools.

Summary

What is Yuma AI?

Yuma AI automates e-commerce customer support and sales across tickets, chat, and social channels. Its agents resolve order questions, returns, refunds, exchanges, billing issues, and product enquiries, integrate with major commerce and helpdesk systems, and escalate complex conversations to people.

Best fit

Best for

E-commerce brands automating repetitive customer support and sales conversations

Audience

Who is it for?

E-commerce CX teamsSupport leadersD2C growth teamsOperations and automation teams
Recommendation

Decision note

Confirm supported channels and intents, per-resolution billing, trial terms, integrations, languages, action permissions, escalation, security, implementation, support, and current pricing.

Capabilities

Key features

End-to-end e-commerce ticket resolution

Support, sales, social, and chat agents

Returns, refunds, exchanges, and billing workflows

Smart escalation to human agents

Automation-health and performance monitoring

Commerce and helpdesk integrations

Workflows

Use cases

Resolving order-status questions

Processing returns and exchanges

Handling billing and refund requests

Automating live-chat product support

Strengths

Pros

  • Purpose-built for e-commerce support
  • Charges around resolved work rather than seats
  • Publishes a 30-day evaluation commitment
Considerations

Cons

  • Exact pricing requires a tailored quote
  • Customer actions require policy controls
  • Automation quality depends on connected data
Considerations

Limitations

Yuma can misread order state, policy, eligibility, intent, or customer identity and may perform an unsuitable action. Merchants must verify integrations, consent, refunds, discounts, escalations, multilingual quality, and every financial commitment.

Cost

Pricing details

Pricing modelUsage Based
Free planNo
Free trialYes
Pricing context

Billing options

Per resolved ticketCustom commercial agreement
Pricing context

Pricing note

Yuma uses performance-oriented custom pricing discussed during a demo, commonly based on resolved tickets rather than agent seats. An official 30-day trial or evaluation is described, while no ongoing free plan or stable public starting amount was confirmed.

View official pricing
Compatibility

Supported languages

  • English
  • French
  • Spanish
  • Multiple customer languages
Connectivity

Integrations

Shopify

Gorgias

Zendesk

Recharge

Salesforce

Specs

Technical details

PlatformsWeb
Multilingual supportYes
Login requiredYes
Open sourceNo
DeploymentCloud
CompanyYuma AI
Launch year2022
Models / versionsYuma Support AI Agent Yuma Chat AI
Editions / plansSupport AI Sales AI Chat AI Social AI
Data confidenceHigh
Last verifiedAugust 1, 2026
Documentation → Data source →
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Answers

Frequently asked questions

Yuma AI automates e-commerce customer support and sales across tickets, chat, and social channels. Its agents resolve order questions, returns, refunds, exchanges, billing issues, and product enquiries, integrate with major commerce and helpdesk systems, and escalate complex conversations to people.
E-commerce brands automating repetitive customer support and sales conversations
The listed pricing model for Yuma AI is Usage-based. Pricing can change, so users should verify the latest plan details on the official website.
Yes. The current profile indicates that a free trial is available.
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