Customer Support Paid

Unthread

AI internal support across Slack, Teams, email, and web

Visit official website
PricingPaid
Starting price$50/agent/mo
Free planNo
Free trialYes
APIYes
Open sourceNo
DeploymentCloud
Last verifiedJuly 30, 2026
Overview

Tool overview

Unthread is listed under Customer Support AI tools.

Summary

What is Unthread?

Unthread turns Slack, Microsoft Teams, email, and employee web intake into a structured internal help desk. It adds ticket routing, SLAs, AI automation, knowledge support, analytics, integrations, APIs, and webhooks.

Best fit

Best for

Internal support teams serving employees through Slack and Microsoft Teams

Audience

Who is it for?

IT service teamsHuman resources operationsFinance and legal support groupsWorkplace operations teams
Recommendation

Decision note

Rebuilt from the original export under V412/V411 independent factual verification. Preview only; Apply requires Failures = 0, Warnings = 0, Unmapped = 0, Missing = 0, reviewed explicit clears, image import disabled or V380 PASS, representative edit-screen comparison, and a zero-change post-Apply Preview.

Capabilities

Key features

Slack and Microsoft Teams ticket intake

AI automation and knowledge-based responses

SLAs, assignments, analytics, and broadcasts

REST API, webhooks, and CRM integrations

Workflows

Use cases

Run internal IT and HR support

Convert chat requests into tracked tickets

Automate frequent employee questions

Coordinate finance, legal, and operations intake

Strengths

Pros

  • Published pricing starts at $50 per agent
  • Fourteen-day trial on all plans
  • Native conversational intake across multiple channels
Considerations

Cons

  • Basic plan has a five-seat minimum
  • No ongoing free plan
  • Advanced AI and CRM features require higher tiers
Considerations

Limitations

The lowest published commitment is at least five Basic agent seats, increasing the practical entry cost.

The public site does not publish a verified fixed human-language list, so stale English-only metadata is explicitly cleared.

Cost

Pricing details

Pricing modelPaid
Starting price$50/agent/mo
Free planNo
Free trialYes
Pricing context

Billing options

Monthly per agentEnterprise contract
Pricing context

Pricing note

Basic is $50 per agent monthly with a five-seat minimum. Pro is $75 per agent monthly. All plans include a 14-day trial, while Enterprise uses custom terms.

View official pricing
Compatibility

Supported languages

  • English
Connectivity

Integrations

Slack

Microsoft Teams

Email

CRM systems

Webhooks

Specs

Technical details

PlatformsWeb, API
Multilingual supportUnknown
Login requiredYes
Open sourceNo
DeploymentCloud
CompanyUnthread
Editions / plansFree, Basic, Professional, Organization, and Custom plans
Data confidenceHigh
Last verifiedJuly 30, 2026
Documentation → Data source →
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Answers

Frequently asked questions

Unthread turns Slack, Microsoft Teams, email, and employee web intake into a structured internal help desk. It adds ticket routing, SLAs, AI automation, knowledge support, analytics, integrations, APIs, and webhooks.
Internal support teams serving employees through Slack and Microsoft Teams
The listed pricing model for Unthread is paid. Pricing can change, so users should verify the latest plan details on the official website.
Yes. The current profile indicates that a free trial is available.
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