Customer Support Paid

Tiledesk

Open-source platform for multichannel AI agents and automated support workflows

Visit official website
PricingPaid
Starting price€149/mo
Free planNo
Free trialYes
APIYes
Open sourceYes
DeploymentHybrid
Last verifiedJuly 31, 2026
Overview

Tool overview

Tiledesk is listed under Customer Support AI tools.

Summary

What is Tiledesk?

Tiledesk is an open-source agentic automation platform for customer support, information retrieval, and operational workflows. It combines visual design, RAG, multichannel messaging, human handoff, MCP, APIs, cloud service, and self-hosted deployment.

Best fit

Best for

Teams building customizable AI support and workflow automation across channels

Audience

Who is it for?

Customer support teamsDigital agenciesEnterprise automation teamsDevelopers deploying private AI agents
Recommendation

Decision note

Rebuilt from the original export under V412/V411 independent factual verification. Preview only; Apply requires Failures = 0, Warnings = 0, Unmapped = 0, Missing = 0, reviewed explicit clears, image import disabled or V380 PASS, representative edit-screen comparison, and a zero-change post-Apply Preview.

Capabilities

Key features

Visual no-code agent and workflow designer

Native RAG with multiple model options

Multichannel chat, email, WhatsApp, and messaging

Human-in-the-loop escalation and self-learning

Workflows

Use cases

Automate customer support conversations

Build internal knowledge assistants

Create sales and lead workflows

Deploy private agent infrastructure

Strengths

Pros

  • Open-source MIT-licensed components
  • Cloud, self-hosted, and private deployment
  • Official recurring affiliate program
Considerations

Cons

  • Managed cloud has no general ongoing free plan
  • Production self-hosting requires infrastructure skills
  • Plan limits apply to agents, tokens, and conversations
Considerations

Limitations

The 14-day cloud trial becomes inactive unless the project upgrades to a paid plan.

Open-source and managed-cloud capabilities, support, and limits are not identical.

Cost

Pricing details

Pricing modelPaid
Starting price€149/mo
Free planNo
Free trialYes
Pricing context

Billing options

Monthly subscriptionAnnual subscription14-day trial
Pricing context

Pricing note

Managed Pro is €149/month or €124/month billed yearly. Business is €499/month or €416/month billed yearly, and Enterprise is custom. The 14-day trial requires no card; managed access must upgrade afterward.

View official pricing
Compatibility

Supported languages

  • English
Connectivity

Integrations

Web chat

WhatsApp

Email

SMS

Telegram

Facebook Messenger

Qdrant

OpenAI

Claude

Gemini

Ollama

vLLM

Specs

Technical details

PlatformsWeb, API
Multilingual supportUnknown
Login requiredYes
Open sourceYes
LicenseMIT
DeploymentHybrid
CompanyTiledesk
Current version2.7.177
Models / versionsDesign Studio RAG Knowledge Base Human in the Loop MCP
Editions / plansPro Business Enterprise Open-source self-hosted
Data confidenceHigh
Last verifiedJuly 31, 2026
Documentation → Source code → Release notes → Data source →
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Answers

Frequently asked questions

Tiledesk is an open-source agentic automation platform for customer support, information retrieval, and operational workflows. It combines visual design, RAG, multichannel messaging, human handoff, MCP, APIs, cloud service, and self-hosted deployment.
Teams building customizable AI support and workflow automation across channels
The listed pricing model for Tiledesk is Paid. Pricing can change, so users should verify the latest plan details on the official website.
Yes. The current profile indicates that a free trial is available.
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