Customer Support Paid

Pylon

B2B customer support platform with collaborative channels and AI agents

Visit official website
PricingPaid
Starting price$59/seat/mo
Free planNo
Free trialYes
APIYes
Open sourceNo
DeploymentCloud
Last verifiedJuly 30, 2026
Overview

Tool overview

Pylon is listed under Customer Support AI tools.

Summary

What is Pylon?

Pylon centralizes B2B support across email, chat, ticket forms, Slack, Microsoft Teams, Discord, Telegram, WhatsApp, phone, and SMS. It adds customer portals, knowledge, account intelligence, analytics, AI assistants, AI agents, and developer APIs.

Best fit

Best for

B2B software teams supporting customers across collaborative channels

Audience

Who is it for?

Customer-support teamsCustomer-success teamsSupport operations leadersB2B SaaS companies
Recommendation

Decision note

Confirm seat minimums, annual versus monthly rates, AI and phone add-ons, channel permissions, API limits, security, data retention, service levels, onboarding, support, and current commercial terms.

Capabilities

Key features

Omnichannel B2B support inbox

Slack and Microsoft Teams shared-channel support

AI assistants and autonomous support agents

Customer portal and knowledge base

Account intelligence and support analytics

Developer API and configurable workflows

Workflows

Use cases

Supporting customers in shared channels

Automating repetitive support questions

Tracking account risk and requests

Operating a B2B customer portal

Strengths

Pros

  • Public seat-based pricing is available
  • Broad B2B channel coverage
  • AI and human workflows share one platform
Considerations

Cons

  • Three-seat minimum on lower plans
  • AI agents and phone cost extra
  • Annual billing is required for lowest rates
Considerations

Limitations

AI agents can give incorrect product, billing, security, or contractual answers. Teams must control data access, knowledge freshness, escalation, customer identity, channel permissions, refunds, and every consequential commitment.

Cost

Pricing details

Pricing modelPaid
Starting price$59/seat/mo
Free planNo
Free trialYes
Pricing context

Billing options

Annual subscriptionMonthly subscriptionUsage-based AI add-ons
Pricing context

Pricing note

Annual Starter begins at $59 per seat monthly, Pro at $89, and Enterprise at $139. Starter and Pro require at least three seats; Enterprise requires seven. Monthly Starter is $70 and Pro is $118. AI Assistants, AI Agents, and phone are separate add-ons.

View official pricing
Compatibility

Supported languages

  • English
Connectivity

Integrations

Email

Slack

Microsoft Teams

Discord

Telegram

WhatsApp

Phone

SMS

Specs

Technical details

PlatformsWeb, API
Multilingual supportYes
Login requiredYes
Open sourceNo
DeploymentCloud
CompanyPylon
Models / versionsPylon AI Assistants Pylon AI Agents
Editions / plansStarter Pro Enterprise AI Assistants AI Agents
Data confidenceHigh
Last verifiedJuly 30, 2026
Documentation → Data source →
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Answers

Frequently asked questions

Pylon centralizes B2B support across email, chat, ticket forms, Slack, Microsoft Teams, Discord, Telegram, WhatsApp, phone, and SMS. It adds customer portals, knowledge, account intelligence, analytics, AI assistants, AI agents, and developer APIs.
B2B software teams supporting customers across collaborative channels
The listed pricing model for Pylon is paid. Pricing can change, so users should verify the latest plan details on the official website.
Yes. The current profile indicates that a free trial is available.
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