Customer Support Paid

PolyAI

Enterprise voice and omnichannel agents for natural customer service

Visit official website
PricingPaid
Starting priceContact sales
Free planUnknown
Free trialYes
APIYes
Open sourceNo
DeploymentCloud
Last verifiedAugust 3, 2026
Overview

Tool overview

PolyAI is listed under Customer Support AI tools.

Summary

What is PolyAI?

PolyAI builds enterprise customer-service agents for voice, web chat, and SMS. Its platform supports natural conversations, multilingual deployments, APIs, integrations, monitoring, and per-minute managed-service pricing.

Best fit

Best for

Enterprises automating complex customer-service conversations

Audience

Who is it for?

Contact-center leadersCustomer experience teamsEnterprise IT teamsChannel and implementation partners
Recommendation

Decision note

Rebuilt from the original export under the complete V412/V411 factual-source-verification workflow. Preview only. Apply remains blocked until Failures = 0, Warnings = 0, Unmapped = 0, Missing = 0; explicit clears are reviewed; image import is disabled or V380 accepts the asset; a representative WordPress edit screen is compared with the export and proposed row; and a post-Apply zero-change Preview succeeds.

Capabilities

Key features

Natural voice, web chat, and SMS agents

Agent Studio with multilingual configuration

Agents, Conversations, and Chat API families

Monitoring, review, analytics, and managed support

Workflows

Use cases

Automate high-volume customer calls

Handle reservations and appointment workflows

Integrate agents with contact-center systems

Review conversations and improve resolution

Strengths

Pros

  • Forty-five languages offered as standard
  • Three documented API families
  • Strategic and channel partner programs
Considerations

Limitations

A use-case-specific partner trial does not prove a universal free trial.

Production performance depends on telephony, knowledge, integrations, and ongoing monitoring.

Cost

Pricing details

Pricing modelPaid
Starting priceContact sales
Free planUnknown
Free trialYes
Pricing context

Billing options

Per-minute managed serviceEnterprise contract
Pricing context

Pricing note

Ongoing voice-agent usage is priced per minute and includes maintenance, improvements, 24/7 support, monitoring, and a 99.9% phone-line SLA. PolyAI does not publish a universal per-minute rate.

View official pricing
Compatibility

Supported languages

  • English
  • French
  • German
  • Spanish
  • Polish
  • Portuguese
  • Swedish
Connectivity

Integrations

SIP and PSTN

CCaaS platforms

Amazon Connect

Five9

OpenTable

Tripleseat

MCP

REST APIs

Specs

Technical details

PlatformsWeb, API
Multilingual supportYes
Login requiredYes
Open sourceNo
DeploymentCloud
CompanyPolyAI Ltd.
Launch year2017
Current version2026.05
Models / versionsPolyAI Agent Studio 2026.05
Editions / plansAgent Studio Voice agents Web chat SMS Analyst Agents
Data confidenceHigh
Last verifiedAugust 3, 2026
Documentation → Release notes → Data source →
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Answers

Frequently asked questions

PolyAI builds enterprise customer-service agents for voice, web chat, and SMS. Its platform supports natural conversations, multilingual deployments, APIs, integrations, monitoring, and per-minute managed-service pricing.
Enterprises automating complex customer-service conversations
The listed pricing model for PolyAI is Paid. Pricing can change, so users should verify the latest plan details on the official website.
Yes. The current profile indicates that a free trial is available.
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