Marketing Enterprise

Lucidya

AI-native customer experience and social listening platform.

Visit official website
PricingEnterprise
Starting priceContact sales / demo required.
Free planUnknown
Free trialYes
APIYes
Open sourceNo
DeploymentCloud
Last verifiedJune 19, 2026
Overview

Tool overview

Lucidya is listed under Marketing AI tools.

Summary

What is Lucidya?

Lucidya is an AI-native customer experience management platform focused on social listening, omnichannel engagement, customer profiles, surveys, AI agents, and Arabic/MENA-focused customer intelligence for brands and enterprises.

Best fit

Best for

MENA brands and enterprises that need Arabic-aware customer experience, listening, and engagement tools.

Audience

Who is it for?

CX teamsmarketing teamscustomer service teamsresearch teamsenterprise brands.
Capabilities

Key features

Social listening

Omnichannel engagement / OmniServe

Customer profiles

Media monitoring

Survey tools

AI Agent

Arabic sentiment/customer intelligence

Public RESTful AI/Social Listening APIs

Workflows

Use cases

Arabic social listening

Brand monitoring

Omnichannel customer support

Customer profile enrichment

Media monitoring and CX analytics

Strengths

Pros

  • Strong MENA/Arabic positioning Official API
  • documentation available Official pricing page for OmniServe surfaced Partner network exists
Considerations

Cons

  • Many products are enterprise/contact-sales No public publisher cash affiliate program found Exact public plan availability varies by product suite
Considerations

Limitations

Cloud enterprise SaaS

Not open source API access may require account/contract

Cost

Pricing details

Pricing modelEnterprise
Starting priceContact sales / demo required.
Free planUnknown
Free trialYes
View official pricing
Compatibility

Supported languages

Arabic and English focus

MENA multilingual capabilities

Connectivity

Integrations

AI API

Social Listening API

omnichannel support and customer systems

exact connectors depend on contract

Specs

Technical details

Platformsweb api
Multilingual supportYes
Login requiredYes
Open sourceNo
LicenseProprietary
DeploymentCloud
CompanyLucidya
Launch year2016
Current versionCloud product; continuously updated
Models / versionsVendor-managed AI models exact model versions are not publicly fixed.
Editions / plansOmniServe Starter/Growth/Enterprise other suites contact sales
Data confidenceHigh
Last verifiedJune 19, 2026
Documentation → Release notes → Data source →
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Answers

Frequently asked questions

Lucidya is an AI-native customer experience management platform focused on social listening, omnichannel engagement, customer profiles, surveys, AI agents, and Arabic/MENA-focused customer intelligence for brands and enterprises.
MENA brands and enterprises that need Arabic-aware customer experience, listening, and engagement tools.
The listed pricing model for Lucidya is enterprise. Pricing can change, so users should verify the latest plan details on the official website.
Yes. The current profile indicates that a free trial is available.
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