Customer Support Freemium

Inkeep

Open-source platform for building reliable customer-facing AI agents

Visit official website
PricingFreemium
Starting priceContact sales
Free planYes
Free trialYes
APIYes
Open sourceYes
DeploymentHybrid
Last verifiedAugust 3, 2026
Overview

Tool overview

Inkeep is listed under Customer Support AI tools.

Summary

What is Inkeep?

Inkeep combines a visual agent builder, TypeScript SDK, MCP tooling, managed retrieval, observability, and agent UI components. Teams can self-host the open-source stack or use the managed Enterprise platform for support, sales, and customer operations.

Best fit

Best for

Technical companies building support, sales, and operations agents

Audience

Who is it for?

AI product teamsCustomer-support teamsDeveloper-experience teamsEnterprise operations teams
Recommendation

Decision note

Strong candidate for the Customer Support category. Verify logo, outreach, pricing, and editorial fit before publishing.

Capabilities

Key features

Visual builder with two-way code sync

TypeScript SDK and MCP tools

Managed search and retrieval

Agent observability and UI components

Workflows

Use cases

Launch a documentation assistant

Automate customer support

Build in-product copilots

Create internal operations agents

Strengths

Pros

  • Open-source self-hosted option
  • Supports business and engineering teams
  • Enterprise security and managed retrieval
Considerations

Limitations

The free open-source edition requires teams to operate infrastructure and integrations. Managed search, support-platform connectors, SSO, audit logs, PII controls, and dedicated engineering support are Enterprise capabilities.

Cost

Pricing details

Pricing modelFreemium
Starting priceContact sales
Free planYes
Free trialYes
Pricing context

Billing options

Free open-source self-hostingCustom Enterprise agreement
Pricing context

Pricing note

The open-source edition is free forever. Enterprise adds managed retrieval, cloud hosting, user management, support integrations, security controls, and dedicated engineering through custom pricing. The separate 30-day demo sandbox is not a self-service trial.

View official pricing
Compatibility

Supported languages

  • English
Connectivity

Integrations

MCP servers

Slack

Microsoft Teams

Discord

Zendesk

Salesforce

Specs

Technical details

PlatformsWeb
Multilingual supportUnknown
Login requiredYes
Open sourceYes
LicenseMIT
DeploymentHybrid
CompanyInkeep
Editions / plansOpen Source Enterprise
Data confidenceHigh
Last verifiedAugust 3, 2026
Documentation → Source code → Data source →
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Answers

Frequently asked questions

Inkeep combines a visual agent builder, TypeScript SDK, MCP tooling, managed retrieval, observability, and agent UI components. Teams can self-host the open-source stack or use the managed Enterprise platform for support, sales, and customer operations.
Technical companies building support, sales, and operations agents
The listed pricing model for Inkeep is Freemium. Pricing can change, so users should verify the latest plan details on the official website.
Yes. The current profile indicates that a free trial is available.
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