Customer Support Enterprise Only

Decagon

AI concierge agents for customer service across chat, email, and voice

Visit official website
PricingEnterprise Only
Starting priceContact sales
Free planNo
Free trialYes
APIYes
Open sourceNo
DeploymentCloud
Last verifiedAugust 3, 2026
Overview

Tool overview

Decagon is listed under Customer Support AI tools.

Summary

What is Decagon?

Decagon provides enterprise AI concierge agents that resolve customer requests, follow business procedures, connect to operational systems, and improve through conversation analytics and agent observability.

Best fit

Best for

Enterprises deploying action-oriented AI customer-service agents

Audience

Who is it for?

Customer experience leadersContact-center teamsSupport operationsEnterprise engineering teams
Recommendation

Decision note

Rebuilt from the original export under the complete V412/V411 factual-source-verification workflow. Preview only. Apply remains blocked until Failures = 0, Warnings = 0, Unmapped = 0, Missing = 0; explicit clears are reviewed; image import is disabled or V380 accepts the asset; a representative WordPress edit screen is compared with the export and proposed row; and a post-Apply zero-change Preview succeeds.

Capabilities

Key features

Natural-language Agent Operating Procedures

Chat, email, and voice customer journeys

Business-system and API integrations

Agent analytics, testing, and observability

Workflows

Use cases

Automate repetitive customer support

Handle account and order workflows

Deploy voice concierge experiences

Analyze conversations and improve agents

Strengths

Pros

  • Supports complex action-taking workflows
  • Cross-channel memory and handoffs
  • Formal technology and services partner program
Considerations

Limitations

Performance depends on integration quality, procedures, and production monitoring.

The platform is designed for enterprise CX operations rather than small self-service projects.

Cost

Pricing details

Pricing modelEnterprise Only
Starting priceContact sales
Free planNo
Free trialYes
Pricing context

Billing options

Outcome-basedPer conversation or resolutionEnterprise contract
Pricing context

Pricing note

Decagon describes AI-agent pricing as outcome based, commonly priced per conversation or resolution with channel and volume affecting the contract. No public numeric entry price is listed.

View official pricing
Compatibility

Supported languages

  • English
Connectivity

Integrations

Five9

Google Cloud Marketplace

Amazon Connect

Salesforce

Zendesk

Custom APIs

Specs

Technical details

PlatformsWeb
Multilingual supportUnknown
Login requiredYes
Open sourceNo
DeploymentCloud
CompanyDecagon
Models / versionsDecagon Voice Decagon Duet Proactive Agents
Editions / plansEnterprise AI concierge platform Partner solutions
Data confidenceHigh
Last verifiedAugust 3, 2026
Documentation → Data source →
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Answers

Frequently asked questions

Decagon provides enterprise AI concierge agents that resolve customer requests, follow business procedures, connect to operational systems, and improve through conversation analytics and agent observability.
Enterprises deploying action-oriented AI customer-service agents
The listed pricing model for Decagon is Enterprise only. Pricing can change, so users should verify the latest plan details on the official website.
Yes. The current profile indicates that a free trial is available.
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