Customer Support Freemium

Crisp

Crisp is an AI-powered customer support platform with live chat, shared inbox, chatbot, CRM, knowledge base, and multichannel messaging.

Visit official website
PricingFreemium
Starting priceFree plan available; paid plans listed on pricing page
Free planYes
Free trialYes
APIYes
Open sourceNo
DeploymentCloud
Last verifiedJune 19, 2026
Overview

Tool overview

Crisp is listed under Customer Support AI tools.

Summary

What is Crisp?

Crisp is an all-in-one customer messaging and support platform for teams that need live chat, shared inbox, AI agents, chatbots, CRM, knowledge base, ticketing, status pages, campaigns, and multichannel customer communication. It uses flat pricing and includes a 14-day free trial.

Best fit

Best for

SaaS companiesCustomer support teamsSmall businessesOnline servicesStartupsEcommerce support
Audience

Who is it for?

Support teamsCustomer success teamsFoundersSaaS teamsOperations teams
Capabilities

Key features

Live chat widget

AI agents

AI chatbot

Shared inbox

CRM

Knowledge base

Ticketing system

Status page

Campaigns

Analytics

Chat SDK

Email and social channel support

Workflows

Use cases

Adding live chat to a website

Centralizing customer messages

Training AI agents on support content

Automating repetitive questions

Managing support tickets

Building a help center

Handling social and email conversations

Strengths

Pros

  • Broad support suite in one platform
  • 14-day free trial
  • Flat pricing model is clear for teams
  • AI and chatbot features included in support workflows
  • Official partnership program exists
Considerations

Cons

  • Full capability depends on chosen plan and add-ons
  • Can require setup to train AI and organize inboxes
  • May be more than a very small site needs
Considerations

Limitations

Not a general CRM replacement for complex sales teams

AI agents require quality knowledge sources

Not open source

Cost

Pricing details

Pricing modelFreemium
Starting priceFree plan available; paid plans listed on pricing page
Free planYes
Free trialYes
View official pricing
Compatibility

Supported languages

  • Multilingual customer messaging supported
  • UI/language scope varies
Connectivity

Integrations

Website chat widget

Gmail/Google Workspace

Microsoft 365/Outlook

Facebook Messenger

WhatsApp/other channels via integrations

Twilio/Aircall for SMS in supported flows

API

Chat SDK

Specs

Technical details

PlatformsWeb, iOS, Android, API
Multilingual supportYes
Login requiredYes
Open sourceNo
LicenseProprietary
DeploymentCloud
CompanyCrisp
Data confidenceHigh
Last verifiedJune 19, 2026
Documentation → Data source →
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Answers

Frequently asked questions

Crisp is an all-in-one customer messaging and support platform for teams that need live chat, shared inbox, AI agents, chatbots, CRM, knowledge base, ticketing, status pages, campaigns, and multichannel customer communication. It uses flat pricing and includes a 14-day free trial.
SaaS companies Customer support teams Small businesses Online services Startups Ecommerce support
The listed pricing model for Crisp is Freemium. Pricing can change, so users should verify the latest plan details on the official website.
Yes. The current profile indicates that a free trial is available.
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