Customer Support Enterprise Only

Capacity

Unified customer-experience automation with AI agents, assist, analytics, and workflows

Visit official website
PricingEnterprise Only
Starting priceContact sales
Free planUnknown
Free trialYes
APIYes
Open sourceNo
DeploymentHybrid
Last verifiedAugust 3, 2026
Overview

Tool overview

Capacity is listed under Customer Support AI tools.

Summary

What is Capacity?

Capacity is a unified CX automation platform for mid-market and enterprise contact centers. It combines chat, voice, SMS, email, and web AI agents with agent assist, knowledge orchestration, quality monitoring, conversation intelligence, outbound campaigns, workflow automation, and developer integrations.

Best fit

Best for

Mid-market and enterprise contact centers consolidating AI support operations

Audience

Who is it for?

Customer-support leadersContact-center teamsCX operations teamsEnterprise IT and automation teams
Recommendation

Decision note

Accepted for Preview after independent V411 official-source verification. Apply only after failures = 0, warnings = 0, unmapped = 0, Arabic v2 parity is valid, the logo result is reviewed, and all controlled fields, explicit clears, outreach evidence, affiliate evidence, rebrand status, and source notes are visually confirmed.

Capabilities

Key features

AI agents across chat, voice, SMS, email, and web

Real-time agent assist and conversation guidance

Knowledge orchestration, analytics, and quality monitoring

Outbound campaigns, workflows, and developer integrations

Workflows

Use cases

Automating repetitive customer inquiries

Assisting contact-center agents in real time

Running outbound reminders and campaigns

Analyzing and improving support interactions

Strengths

Pros

  • One platform spans automation, assist, and analytics
  • Supports multiple customer channels
  • Official reseller, integrator, consultant, and referral programs
Considerations

Limitations

Customer-experience automation can provide incorrect answers, expose personal data, or trigger unsuitable actions. Organizations must maintain authoritative knowledge, enforce authentication and permissions, test escalation, monitor every channel, respect consent and recording laws, and keep human ownership for sensitive cases.

Cost

Pricing details

Pricing modelEnterprise Only
Starting priceContact sales
Free planUnknown
Free trialYes
Pricing context

Billing options

Custom enterprise contract

Pricing context

Pricing note

Capacity does not publish standard plan prices and directs organizations to request a demo. Commercial terms depend on channels, agents, features, integrations, volume, and deployment. No ongoing free plan or generally available time-limited trial was confirmed.

View official pricing
Compatibility

Supported languages

  • 24+ languages and dialects for Capacity TTS
Connectivity

Integrations

Slack

Microsoft Teams

CRM systems

Webhooks

gRPC API

MRCP

Specs

Technical details

PlatformsWeb
Multilingual supportYes
Login requiredYes
Open sourceNo
DeploymentHybrid
CompanyCapacity
Launch year2017
Models / versionsAgentic AI Generative AI RAG knowledge layer
Editions / plansAI Agents Agent Assist Analytics and QA Outbound Builder Agents
Data confidenceHigh
Last verifiedAugust 3, 2026
Documentation → Data source →
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Answers

Frequently asked questions

Capacity is a unified CX automation platform for mid-market and enterprise contact centers. It combines chat, voice, SMS, email, and web AI agents with agent assist, knowledge orchestration, quality monitoring, conversation intelligence, outbound campaigns, workflow automation, and developer integrations.
Mid-market and enterprise contact centers consolidating AI support operations
The listed pricing model for Capacity is Enterprise only. Pricing can change, so users should verify the latest plan details on the official website.
Yes. The current profile indicates that a free trial is available.
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