Customer Support Freemium

Alhena AI

Run AI shopping, support, voice, social, and visibility workflows

Visit official website
PricingFreemium
Starting price$199/mo
Free planYes
Free trialYes
APIUnknown
Open sourceNo
DeploymentCloud
Last verifiedJuly 30, 2026
Overview

Tool overview

Alhena AI is listed under Customer Support AI tools.

Summary

What is Alhena AI?

Alhena AI is an agentic commerce and customer-experience platform for ecommerce brands. It combines shopping assistance, support automation, voice, social commerce, review management, AI visibility tracking, live catalog actions, and revenue attribution.

Best fit

Best for

Ecommerce brands combining support automation, shopping assistance, and AI visibility

Audience

Who is it for?

Ecommerce operatorsCustomer support teamsDigital commerce leadersGrowth teamsCX and revenue operations
Recommendation

Decision note

A broad ecommerce CX platform with a confirmed rebrand from Gleen AI. Apply only after verifying title, company identity, old-brand aliases, pricing snapshots, and the official referral-program state.

Capabilities

Key features

AI shopping and product recommendation agents

Support automation with grounded knowledge

Order, return, and subscription actions

Voice and social-commerce channels

AI visibility and revenue attribution analytics

Workflows

Use cases

Automate ecommerce customer support

Guide shoppers to suitable products

Handle order and return workflows

Measure AI-search product visibility

Attribute conversational activity to revenue

Strengths

Pros

  • Ongoing free tier for evaluation
  • Broad ecommerce and helpdesk integrations
  • Supports more than 90 languages
  • Combines support, sales, and visibility analytics
Considerations

Cons

  • Credit and conversation limits vary by plan
  • Action permissions require careful configuration
Considerations

Limitations

Alhena can perform customer-facing and transactional actions. Brands must validate catalog freshness, refund and order permissions, escalation rules, privacy consent, regional data handling, response accuracy, and every high-impact automation before rollout.

Cost

Pricing details

Pricing modelFreemium
Starting price$199/mo
Free planYes
Free trialYes
Pricing context

Billing options

Annual billingMonthly billingConversation-based limitsCustom Enterprise
Pricing context

Pricing note

Free includes 25 conversations per month. Essentials starts at $199 per month billed annually, Growth at $499, Scale at $999, and Enterprise is custom. The continuing $0 tier is recorded as a Free Plan; no separate time-limited product trial is advertised.

View official pricing
Compatibility

Supported languages

  • 90+ languages
Connectivity

Integrations

Shopify

WooCommerce

Salesforce Commerce Cloud

Zendesk

Gorgias

Intercom

Freshdesk

HubSpot

Slack

WhatsApp

Specs

Technical details

PlatformsWeb
Multilingual supportYes
Login requiredYes
Open sourceNo
DeploymentCloud
CompanyHelix3 Labs, Inc. dba Alhena AI
Launch year2022
Models / versionsShopping Assistant Support Concierge Voice AI AI Visibility Social Commerce
Editions / plansFree, Basic, Professional, Organization, and Custom plans
Data confidenceHigh
Last verifiedJuly 30, 2026
Documentation → Data source →
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Answers

Frequently asked questions

Alhena AI is an agentic commerce and customer-experience platform for ecommerce brands. It combines shopping assistance, support automation, voice, social commerce, review management, AI visibility tracking, live catalog actions, and revenue attribution.
Ecommerce brands combining support automation, shopping assistance, and AI visibility
The listed pricing model for Alhena AI is Freemium. Pricing can change, so users should verify the latest plan details on the official website.
Yes. The current profile indicates that a free trial is available.
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