Automation Enterprise Only

Modern

AI-native ITSM agents that resolve governed work across enterprise teams

Visit official website
PricingEnterprise Only
Starting priceContact sales
Free planNo
Free trialYes
APIUnknown
Open sourceNo
DeploymentCloud
Last verifiedJuly 30, 2026
Overview

Tool overview

Modern is listed under Automation AI tools.

Summary

What is Modern?

Modern is an AI-native IT service-management and enterprise-operations platform. Its agents resolve and provision work across IT, HR, Legal, and Finance using policy-based workflows, human approvals, audit logs, enterprise integrations, and an optional managed service desk.

Best fit

Best for

Enterprise operations teams replacing repetitive service-management work

Audience

Who is it for?

IT service teamsEnterprise operations leadersHR and finance operationsSecurity and identity administrators
Recommendation

Decision note

Confirm supported systems, workflow boundaries, permissions, approval and rollback controls, regional deployment, SOC 2 and ISO scope, implementation, Modern Managed coverage, support, and current commercial terms.

Capabilities

Key features

End-to-end ITSM ticket resolution

Policy-based AI-native workflows

Access and provisioning automation

Human review and approval controls

Enterprise audit logging and governance

Optional Modern Managed service desk

Workflows

Use cases

Resolving repetitive IT tickets

Automating employee access requests

Coordinating HR, Finance, and Legal operations

Running a managed service desk

Strengths

Pros

  • Designed for enterprise operations
  • Broad integration and governance controls
  • Offers a managed-service option
Considerations

Cons

  • Pricing requires a demo
  • Operational permissions need careful rollout
  • Automation depends on policy quality
Considerations

Limitations

Modern can execute incorrect provisioning, access, HR, finance, or legal actions if policies or integrations are wrong. Organizations must validate permissions, approvals, audit logs, segregation of duties, rollback, and every consequential workflow.

Cost

Pricing details

Pricing modelEnterprise Only
Starting priceContact sales
Free planNo
Free trialYes
Pricing context

Billing options

Custom agreement

Pricing context

Pricing note

Modern uses a schedule-a-demo commercial process and does not publish a stable starting amount. No ongoing free plan or formal free trial was confirmed. Commercial scope depends on systems, ticket volume, workflows, regions, implementation, and managed-service needs.

View official pricing
Compatibility

Supported languages

  • English
Connectivity

Integrations

ServiceNow

Zendesk

Datadog

Microsoft Graph

Google Workspace

Workday

BambooHR

SAP

Salesforce

Atlassian

Slack

Cisco Meraki

Specs

Technical details

PlatformsWeb
Multilingual supportUnknown
Login requiredYes
Open sourceNo
DeploymentCloud
CompanyModern
Launch year2025
Models / versionsModern ITSM agents
Editions / plansModern Platform Modern Managed
Data confidenceHigh
Last verifiedJuly 30, 2026
Documentation → Data source →
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Answers

Frequently asked questions

Modern is an AI-native IT service-management and enterprise-operations platform. Its agents resolve and provision work across IT, HR, Legal, and Finance using policy-based workflows, human approvals, audit logs, enterprise integrations, and an optional managed service desk.
Enterprise operations teams replacing repetitive service-management work
The listed pricing model for Modern is Enterprise only. Pricing can change, so users should verify the latest plan details on the official website.
Yes. The current profile indicates that a free trial is available.
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