Tool overview
Hey Telo is listed under Voice AI tools.
What is Hey Telo?
Hey Telo is a German phone and email AI for home-services and building-technology businesses. It answers and places calls, captures customer issues, schedules appointments, routes urgent cases, classifies email, and writes structured records into supported trade-management software.
Best for
German home-services businesses that need reliable phone and email coverage
Who is it for?
Decision note
Reviewed Hey Telo’s official homepage, pricing, integrations, terms, and contact details. Phone and email AI, appointment handling, urgent routing, pds/KWP/mfr integrations, German-language positioning, €99 monthly entry pricing, test access, company identity, and official emails were confirmed. No public affiliate program was found.
Key features
Answers incoming calls around the clock
Places outbound calls for appointment coordination
Captures structured customer and issue details
Routes urgent calls to designated employees
Classifies and responds to incoming email
Creates records in supported trade software
Use cases
Cover calls outside normal office hours
Schedule maintenance and service appointments
Create service orders from customer calls
Route emergencies to on-call technicians
Classify and answer routine customer email
Pros
- Designed for German building-services workflows
- Publishes clear monthly plans and allowances
- Integrates with major German trade platforms
- Combines phone, email, and field knowledge
Cons
- Primary market and interface are German
- Usage allowances apply to public plans
- Complex workflows require onboarding and configuration
Limitations
Hey Telo is specialized for German home-services and building-technology businesses. Results depend on call forwarding, configured knowledge, supported software, caller clarity, workflow setup, and staff escalation rules. Businesses should verify data protection, dialect handling, and integration scope.
Pricing details
Billing options
Pricing note
Public pricing starts with Einzelkämpfer at €99 per month for one employee, three AI tasks, and 120 call minutes. Team costs €199 monthly and Mannschaft €499 monthly, with additional-minute packages and a custom tier for larger volumes. A test account or free demo is offered.
Supported languages
- German
Integrations
pds
KWP
mfr
Business telephony

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