Customer Support Paid

Lorikeet

Resolve complex regulated support cases across chat, email, voice, SMS, and WhatsApp

Visit official website
PricingPaid
Starting price$0.80/resolution
Free planNo
Free trialYes
APIYes
Open sourceNo
DeploymentCloud
Last verifiedAugust 1, 2026
Overview

Tool overview

Lorikeet is listed under Customer Support AI tools.

Summary

What is Lorikeet?

Lorikeet is an AI customer-concierge platform for complex and regulated support. Its agents handle multi-step workflows across chat, email, voice, SMS, and WhatsApp, call backend tools, maintain auditable handoffs, and provide automated quality review through Coach.

Best fit

Best for

Regulated companies automating complex customer-support operations

Audience

Who is it for?

Fintech support teamsHealthtech operatorsInsurance support teamsCustomer-experience leaders
Recommendation

Decision note

Confirm committed volume, exact channel rates, resolution definition, integrations, implementation, data region, compliance, QA scope, escalation, support, and contract minimums.

Capabilities

Key features

End-to-end support resolution across five channels

Backend actions through integrations and SDKs

Human escalation without charging unresolved cases

Customer-defined resolution criteria

Automated quality review through Coach

Compliance controls, audit logs, and data-region options

Workflows

Use cases

Automating regulated customer support

Handling billing and account workflows

Running voice support with backend actions

Scoring ticket quality at full coverage

Strengths

Pros

  • Outcome-based pricing is publicly described
  • Escalations are not billed as resolutions
  • Broad helpdesk, CRM, telephony, and MCP integrations
Considerations

Cons

  • Production implementation requires workflow design
  • Per-resolution cost grows with volume
  • Complex actions need strict guardrails
Considerations

Limitations

Lorikeet agents can authenticate the wrong user, take unintended actions, expose sensitive data, or incorrectly mark a case resolved. Teams must validate identity, permissions, tools, policies, escalation, transcripts, QA scoring, compliance, and every high-risk workflow.

Cost

Pricing details

Pricing modelPaid
Starting price$0.80/resolution
Free planNo
Free trialYes
Pricing context

Billing options

Usage-based

Pricing context

Pricing note

Lorikeet describes outcome pricing at about $0.80–$0.95 per chat, email, or SMS resolution, about $1.20–$1.50 per voice resolution, and about $0.25–$0.30 per Coach QA ticket. Human escalations are not charged as resolutions.

View official pricing
Compatibility

Supported languages

  • English
Connectivity

Integrations

Intercom

Salesforce

Zendesk

Front

HubSpot

Slack

Help Scout

Genesys Cloud

MCP

Specs

Technical details

PlatformsWeb
Multilingual supportUnknown
Login requiredYes
Open sourceNo
DeploymentCloud
CompanyLorikeet
Launch year2023
Models / versionsLorikeet AI Concierge Lorikeet Voice Lorikeet Coach
Editions / plansAI Concierge Voice Coach QA
Data confidenceHigh
Last verifiedAugust 1, 2026
Documentation → Data source →
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Answers

Frequently asked questions

Lorikeet is an AI customer-concierge platform for complex and regulated support. Its agents handle multi-step workflows across chat, email, voice, SMS, and WhatsApp, call backend tools, maintain auditable handoffs, and provide automated quality review through Coach.
Regulated companies automating complex customer-support operations
The listed pricing model for Lorikeet is Paid. Pricing can change, so users should verify the latest plan details on the official website.
Yes. The current profile indicates that a free trial is available.
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