Customer Support Enterprise

LivePerson

LivePerson is a conversational AI platform for customer engagement, messaging, automation, and AI-assisted service at scale.

Visit official website
PricingEnterprise
Starting priceCustom pricing
Free planNo
Free trialYes
APIYes
Open sourceNo
DeploymentCloud
Last verifiedJune 19, 2026
Overview

Tool overview

LivePerson is listed under Customer Support AI tools.

Summary

What is LivePerson?

LivePerson provides Conversational Cloud and conversational AI tools that help brands engage customers across digital messaging channels, orchestrate bots and human agents, personalize digital experiences, and use conversation intelligence to optimize customer engagement and support operations.

Best fit

Best for

Enterprise customer support Contact centers Digital engagement teams Large brands Conversational commerce teams

Audience

Who is it for?

CX leadersContact center teamsSupport operationsDigital engagement teamsEnterprise IT/automation teams
Capabilities

Key features

Conversational Cloud

Conversational AI

Conversation Builder

Human and bot orchestration

Messaging channel support

Conversational Intelligence and Insights

Generative AI tools

AI agent/live agent evaluation

Connector API

Voice and messaging integrations

Workflows

Use cases

Automating customer conversations

Connecting messaging channels to support teams

Building AI-powered bots

Handling WhatsApp/RCS/LINE and other messaging channels

Improving agent productivity

Analyzing conversation performance

Scaling contact center automation

Strengths

Pros

  • Enterprise-grade conversational AI platform Supports messaging and bot orchestration at scale APIs and developer resources available strong fit for
  • large support/contact-center operations
Considerations

Cons

  • Pricing is sales-led and enterprise-oriented Implementation can be complex May be overpowered for small support teams
Considerations

Limitations

Not a simple live chat widget only Requires compliance with messaging channel policies

Not open source

Cost

Pricing details

Pricing modelEnterprise
Starting priceCustom pricing
Free planNo
Free trialYes
View official pricing
Compatibility

Supported languages

Multilingual support depends on bot/channel configuration

Connectivity

Integrations

Connector API

Facebook Messenger

WhatsApp

WeChat

Viber

Slack

LINE

RCS

CRM/contact center systems

Voice integrations

Specs

Technical details

Platformsweb api
Multilingual supportYes
Login requiredYes
Open sourceNo
LicenseProprietary
DeploymentCloud
CompanyLivePerson
Data confidenceHigh
Last verifiedJune 19, 2026
Documentation → Data source →
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Answers

Frequently asked questions

LivePerson provides Conversational Cloud and conversational AI tools that help brands engage customers across digital messaging channels, orchestrate bots and human agents, personalize digital experiences, and use conversation intelligence to optimize customer engagement and support operations.
Enterprise customer support Contact centers Digital engagement teams Large brands Conversational commerce teams
The listed pricing model for LivePerson is enterprise. Pricing can change, so users should verify the latest plan details on the official website.
Yes. The current profile indicates that a free trial is available.
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