Overview
LiveChat is a customer support and sales messaging platform that helps businesses chat with website visitors, manage support conversations, and coordinate customer service workflows across chat and related channels.
Best for
Small to mid-sized businesses Support teams needing live chat on their website Sales teams that want to engage visitors in real time Teams looking for a mature customer messaging platform
Who is it for?
Customer support teams Sales teams Ecommerce businesses SaaS companies Operations and success teams
Key features
- Live website chat widget
- Agent inbox for handling customer conversations
- Chat routing and assignment
- Automations and chat triggers
- Pre-chat and post-chat forms
- Saved replies/quick responses
- Chat transcripts and conversation history
- Team collaboration features
- Reporting and analytics
- File sharing and message attachments
Use cases
- Website customer support
- Pre-sales lead qualification
- Answering product and billing questions
- Reducing email support volume
- Live sales assistance during checkout
- Handling high-volume customer inquiries
Pros
- Well-known live chat customer support product
- Supports both support and sales use cases
- Offers automation features for handling common interactions
- Includes reporting and team management tools
Cons
- Full pricing is not clearly available without checking the pricing page
- May require setup and ongoing agent availability to provide best results
- Advanced capabilities may depend on higher-tier plans
Limitations
Not open source API availability should be verified in official developer documentation if needed Exact starting price is not publicly confirmed here Some plan and feature details may change by edition
Pricing details
Supported languages
- Multiple languages
Integrations
- Shopify
- WordPress
- Slack
- Salesforce
- HubSpot
- Mailchimp
- Zapier
Technical details
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