Customer Support Enterprise Only

Level AI

Customer-experience intelligence, automated quality management, and AI voice agents

Visit official website
PricingEnterprise Only
Starting priceContact sales
Free planUnknown
Free trialYes
APIUnknown
Open sourceNo
DeploymentCloud
Last verifiedAugust 1, 2026
Overview

Tool overview

Level AI is listed under Customer Support AI tools.

Summary

What is Level AI?

Level AI scores customer interactions, automates quality management, assists and coaches agents, deploys voice and chat virtual agents, analyzes the voice of the customer, records screens, and turns contact-center conversations into operational insights and actions.

Best fit

Best for

Enterprise contact centers combining quality management, customer insight, and automation

Audience

Who is it for?

Contact-center leadersQuality and compliance teamsCustomer-experience analystsSupport operations and agent teams
Recommendation

Decision note

Confirm interaction volume, channels, QA rubrics, virtual-agent usage, integrations, screen recording, retention, security, implementation, support, partner scope, and current quote.

Capabilities

Key features

Automated quality scoring across customer interactions

Voice-of-customer analytics and issue discovery

Real-time agent assist and coaching workflows

Voice and chat AI virtual agents

Screen recording and contact-center monitoring

Enterprise integrations, security, and partner ecosystem

Workflows

Use cases

Scoring contact-center interactions

Coaching agents with conversation insights

Discovering customer pain points

Automating approved voice and chat support

Strengths

Pros

  • Covers quality, insights, and automation
  • Integrates with major contact-center systems
  • Publishes an official partner program
Considerations

Cons

  • Pricing requires a tailored quote
  • Implementation needs contact-center data integration
  • AI scores and agents require governance
Considerations

Limitations

Level AI can mis-score interactions, misunderstand intent, or let a virtual agent respond incorrectly. Organizations must test rubrics and integrations, monitor bias and drift, protect recordings, configure escalation, and review consequential actions.

Cost

Pricing details

Pricing modelEnterprise Only
Starting priceContact sales
Free planUnknown
Free trialYes
Pricing context

Billing options

Custom enterprise agreement

Pricing context

Pricing note

Level AI uses enterprise quote-based pricing and does not publish a stable starting amount. The official site offers personalized demos rather than a general self-service free plan or formal public trial.

View official pricing
Compatibility

Supported languages

  • English
Connectivity

Integrations

Salesforce

AWS Connect

Talkdesk

Twilio

CRM and CCaaS platforms

Specs

Technical details

PlatformsWeb
Multilingual supportUnknown
Login requiredYes
Open sourceNo
DeploymentCloud
CompanyUjwal, Inc. dba Level AI
Models / versionsLevel AI CX Platform Human-Quality Virtual Agents Orba speech technology
Editions / plansFree, Basic, Professional, Organization, and Custom plans
Data confidenceHigh
Last verifiedAugust 1, 2026
Documentation → Release notes → Data source →
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Answers

Frequently asked questions

Level AI scores customer interactions, automates quality management, assists and coaches agents, deploys voice and chat virtual agents, analyzes the voice of the customer, records screens, and turns contact-center conversations into operational insights and actions.
Enterprise contact centers combining quality management, customer insight, and automation
The listed pricing model for Level AI is Enterprise only. Pricing can change, so users should verify the latest plan details on the official website.
Yes. The current profile indicates that a free trial is available.
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