CRM Enterprise Only

item

Run customer workflows through a context-rich CRM and autonomous agents

Visit official website
PricingEnterprise Only
Starting priceContact sales
Free planUnknown
Free trialYes
APIYes
Open sourceNo
DeploymentCloud
Last verifiedJuly 30, 2026
Overview

Tool overview

item is listed under CRM AI tools.

Summary

What is item?

item is an AI-native CRM and business operating system. It connects context from more than 100 tools, enriches customer records, supports tables, kanbans, and custom objects, provides a proactive assistant, and turns plain-language process documents into agents that execute sales, support, and account-management work.

Best fit

Best for

Growth teams replacing manual CRM administration with controlled agent execution

Audience

Who is it for?

Sales teamsCustomer-success teamsSupport operationsRevenue and go-to-market leaders
Recommendation

Decision note

Confirm current availability, subscription price, onboarding, CRM migration, supported connectors, API limits, agent permissions, approval controls, audit logs, data retention, model training, support, and cancellation terms.

Capabilities

Key features

Context unification from more than 100 tools

Proactive assistant for daily CRM work

Document-trained autonomous agents

Lead discovery and data enrichment

Custom objects, tables, and kanbans

Developer API and third-party integrations

Workflows

Use cases

Updating deals and customer records

Researching and enriching leads

Automating sales and support processes

Sending follow-ups across connected tools

Strengths

Pros

  • Combines CRM data and agent execution
  • No-code process teaching through documents
  • Includes migration and onboarding support
Considerations

Cons

  • Public pricing is not available
  • Autonomous actions require strict permissions
  • Product access is still waitlist-oriented
Considerations

Limitations

item agents can send messages, alter records, trigger integrations, and affect customer relationships. Organizations must validate permissions, process instructions, connected data, financial actions, communications, audit logs, and every autonomous workflow before production use.

Cost

Pricing details

Pricing modelEnterprise Only
Starting priceContact sales
Free planUnknown
Free trialYes
Pricing context

Billing options

Monthly subscriptionAnnual subscriptionCustom access agreement
Pricing context

Pricing note

item uses a get-started or waitlist flow and does not publish a stable current amount. Its terms describe monthly or annual subscriptions and possible discretionary trials, but do not prove a current free plan or formal free-trial offer.

View official pricing
Compatibility

Supported languages

  • English
Connectivity

Integrations

Email

Slack

Stripe

Customer tools

Accounting tools

Project-management tools

Specs

Technical details

PlatformsWeb, API
Multilingual supportUnknown
Login requiredYes
Open sourceNo
DeploymentCloud
CompanyNew Item Co
Launch year2025
Models / versionsItem Item Brain Item Flow
Editions / plansitem CRM item Assistant item Agents
Data confidenceHigh
Last verifiedJuly 30, 2026
Documentation → Data source →
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Answers

Frequently asked questions

item is an AI-native CRM and business operating system. It connects context from more than 100 tools, enriches customer records, supports tables, kanbans, and custom objects, provides a proactive assistant, and turns plain-language process documents into agents that execute sales, support, and…
Growth teams replacing manual CRM administration with controlled agent execution
The listed pricing model for item is Enterprise only. Pricing can change, so users should verify the latest plan details on the official website.
Yes. The current profile indicates that a free trial is available.
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