Customer Support Enterprise Only

Gladly

AI-powered customer service platform for people-centered support.

Visit official website
PricingEnterprise Only
Starting priceContact sales
Free planNo
Free trialYes
APIYes
Open sourceNo
DeploymentCloud
Last verifiedJune 19, 2026
Overview

Tool overview

Gladly is listed under Customer Support AI tools.

Summary

What is Gladly?

Gladly is an AI-powered customer service and customer experience platform for brands. It combines omnichannel support, customer profiles, AI assistance, automation, voice/digital channels, and partner-led services for enterprise support operations.

Best fit

Best for

Brands and CX teams needing enterprise customer service software with AI assistance.

Audience

Who is it for?

Customer support leaders, CX teams, retail/ecommerce brands, BPOs, solution providers.

Capabilities

Key features

Customer-centered conversation timeline

Omnichannel support

AI assistance and automation

Customer profiles

Reporting and analytics

Partner ecosystem

Workflows

Use cases

Retail/ecommerce customer service

Enterprise support operations

BPO-supported service delivery

Omnichannel customer history

Agent assist and automation

Strengths

Pros

  • Strong CX focus
  • Official partner program for BPOs/agencies/solution providers
  • Enterprise support feature set
  • People-centered customer profile model
Considerations

Cons

  • Pricing is sales-led
  • No verified public publisher cash affiliate program
  • Implementation may require partner or enterprise resources
Considerations

Limitations

Cloud SaaS; enterprise purchase motion

Not open source

Public API/pricing specifics are limited

Cost

Pricing details

Pricing modelEnterprise Only
Starting priceContact sales
Free planNo
Free trialYes
Pricing context

Billing options

Enterprise SaaS contracts; pricing varies by support volume and selected products.

View official pricing
Compatibility

Supported languages

  • English
  • multilingual support may depend on configuration and channels
Connectivity

Integrations

CRM, ecommerce, telephony, messaging, helpdesk, and partner integrations

exact integrations vary by customer setup

Specs

Technical details

PlatformsWeb, API
Multilingual supportUnknown
Login requiredYes
Open sourceNo
LicenseProprietary
DeploymentCloud
CompanyGladly
Launch year2015
Current versionContinuously updated cloud product
Models / versionsCloud service; version details may change over time
Editions / plansEnterprise / contact sales
Data confidenceHigh
Last verifiedJune 19, 2026
Documentation → Release notes → Data source →
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Answers

Frequently asked questions

Gladly is an AI-powered customer service and customer experience platform for brands. It combines omnichannel support, customer profiles, AI assistance, automation, voice/digital channels, and partner-led services for enterprise support operations.
Brands and CX teams needing enterprise customer service software with AI assistance.
The listed pricing model for Gladly is Enterprise only. Pricing can change, so users should verify the latest plan details on the official website.
Yes. The current profile indicates that a free trial is available.
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