Customer Support Paid

Front

Front is an AI-powered customer service platform that unifies shared inboxes, automation, collaboration, and analytics.

Visit official website
PricingPaid
Starting pricePlans include Starter, Professional, and Enterprise; see pricing page
Free planNo
Free trialYes
APIYes
Open sourceNo
DeploymentCloud
Last verifiedJune 19, 2026
Overview

Tool overview

Front is listed under Customer Support AI tools.

Summary

What is Front?

Front brings customer conversations from email and other channels into a collaborative customer service platform. It includes shared inboxes, routing, assignments, tags, internal comments, AI features such as Autopilot and Copilot, QA/CSAT tools, knowledge base features, analytics, and integrations for support teams that need personal service at scale.

Best fit

Best for

Customer support teams Customer success teams Operations teams B2B support teams Shared inbox teams

Audience

Who is it for?

Support agentsCX leadersOperations managersCustomer success teamsRevOps/support operations
Capabilities

Key features

Shared inbox

Omnichannel customer communication

Assignments and tags

Internal comments and drafts

Message templates

AI Autopilot

AI Copilot

Smart QA

Smart CSAT

Knowledge base

Analytics

Integrations and API

Workflows

Use cases

Managing shared support inboxes

Routing customer conversations

Collaborating on replies

Automating support workflows

Measuring support performance

Improving QA and CSAT

Connecting apps into support workflows

Strengths

Pros

  • Strong collaboration around customer conversations AI
  • features integrated into support workflows
  • Integration and channel partner programs exist Good for teams that need human and AI support together
Considerations

Cons

  • Pricing depends on seats and plan May be more complex than a simple helpdesk for small teams AI and advanced
  • features depend on plan
Considerations

Limitations

Not a full CRM replacement

Not open source Requires support process setup for best results

Cost

Pricing details

Pricing modelPaid
Starting pricePlans include Starter, Professional, and Enterprise; see pricing page
Free planNo
Free trialYes
View official pricing
Compatibility

Supported languages

English

customer conversations can be multilingual

Connectivity

Integrations

Gmail

Outlook

Jira

Zoom

Shopify

Zapier

CRM tools

API

Marketplace integrations

Specs

Technical details

Platformsweb ios android api
Multilingual supportUnknown
Login requiredYes
Open sourceNo
LicenseProprietary
DeploymentCloud
CompanyFrontApp, Inc.
Data confidenceHigh
Last verifiedJune 19, 2026
Documentation → Data source →
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Answers

Frequently asked questions

Front brings customer conversations from email and other channels into a collaborative customer service platform. It includes shared inboxes, routing, assignments, tags, internal comments, AI features such as Autopilot and Copilot, QA/CSAT tools, knowledge base features, analytics, and integrations for support teams…
Customer support teams Customer success teams Operations teams B2B support teams Shared inbox teams
The listed pricing model for Front is Paid. Pricing can change, so users should verify the latest plan details on the official website.
Yes. The current profile indicates that a free trial is available.
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