Customer Support Enterprise Only

Cresta

Unified AI platform for customer conversations, agents, and analytics

Visit official website
PricingEnterprise Only
Starting priceContact sales
Free planNo
Free trialYes
APIUnknown
Open sourceNo
DeploymentCloud
Last verifiedAugust 1, 2026
Overview

Tool overview

Cresta is listed under Customer Support AI tools.

Summary

What is Cresta?

Cresta unifies autonomous AI agents, real-time agent assistance, conversation intelligence, quality management, and no-code orchestration for enterprise contact centers. It is sold directly to organizations based on deployment scope and interaction volume.

Best fit

Best for

Large contact centers deploying AI across automation, assistance, and analytics

Audience

Who is it for?

Enterprise contact centersCustomer-care leadersRevenue and sales operationsQuality and enablement teams
Recommendation

Decision note

Confirm modules, seats and interaction volume, channel and language coverage, marketplaces, integrations, security, implementation, support, service levels, and the current quote.

Capabilities

Key features

Autonomous AI agents for service and sales

Real-time guidance and workflow automation for agents

Conversation intelligence across customer interactions

Automated quality management and coaching

No-code orchestration through Cresta Opera

Enterprise integrations and partner ecosystem

Workflows

Use cases

Automating customer-service conversations

Guiding contact-center agents in real time

Analyzing voice-of-customer signals

Scaling quality review and coaching

Strengths

Pros

  • Unified platform for human and AI agents
  • Built for large contact-center deployments
  • Strong ecosystem and enterprise governance
Considerations

Cons

  • Pricing requires a custom quote
  • Implementation can be complex
  • Automation and coaching still require oversight
Considerations

Limitations

Cresta can generate incorrect responses, biased coaching, or unsuitable workflow actions. Enterprises must validate data, prompts, integrations, quality criteria, compliance, escalation, and customer communications.

Cost

Pricing details

Pricing modelEnterprise Only
Starting priceContact sales
Free planNo
Free trialYes
Pricing context

Billing options

Custom enterprise agreementMarketplace procurement
Pricing context

Pricing note

Cresta is sold directly to enterprises with custom pricing based on selected products, agent count, conversation volume, channels, language coverage, and implementation scope. No public self-service tier is offered.

View official pricing
Compatibility

Supported languages

  • Multilingual
Connectivity

Integrations

Five9

Genesys

NICE

AWS

Twilio

Google Cloud Marketplace

Specs

Technical details

PlatformsWeb
Multilingual supportYes
Login requiredYes
Open sourceNo
DeploymentCloud
CompanyCresta Intelligence, Inc.
Models / versionsCresta AI Agent Cresta Agent Assist Cresta Conversation Intelligence Cresta Opera
Editions / plansAI Agent Agent Assist Conversation Intelligence Quality Management Cresta Opera
Data confidenceHigh
Last verifiedAugust 1, 2026
Documentation → Release notes → Data source →
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Answers

Frequently asked questions

Cresta unifies autonomous AI agents, real-time agent assistance, conversation intelligence, quality management, and no-code orchestration for enterprise contact centers. It is sold directly to organizations based on deployment scope and interaction volume.
Large contact centers deploying AI across automation, assistance, and analytics
The listed pricing model for Cresta is Enterprise only. Pricing can change, so users should verify the latest plan details on the official website.
Yes. The current profile indicates that a free trial is available.
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