Customer Support Enterprise

Aisera

Aisera is an enterprise agentic AI platform for IT, employee, and customer service automation.

Visit official website
PricingEnterprise
Starting priceCustom enterprise pricing; SAP listing and official positioning point to custom needs-based pricing.
Free planNo
Free trialYes
APIYes
Open sourceNo
DeploymentCloud
Last verifiedJune 21, 2026
Overview

Tool overview

Aisera is listed under Customer Support AI tools.

Summary

What is Aisera?

Aisera provides enterprise AI agents and service automation across IT service desk, employee support, customer service, operations, and knowledge workflows. It is designed for large organizations that need governed AI agents and automated service resolution.

Best fit

Best for

Enterprise IT teams Customer service teams Employee support teams Shared services Large organizations

Audience

Who is it for?

IT leadersSupport leadersService desk managersOperations teams
Capabilities

Key features

AI service desk

AI customer service

Enterprise AI agents

Knowledge automation

Voice and digital channels

IT and employee workflows

Global partner program

Workflows

Use cases

Automating IT help desk requests

Resolving employee support questions

Improving customer support automation

Knowledge base automation

Reducing service desk costs

Strengths

Pros

  • Enterprise-focused AI agent platform Covers IT, employee, and customer service Official partner program announced
  • Strong service automation positioning
Considerations

Cons

  • Pricing is custom Implementation can be enterprise-heavy Not meant for small personal workflows
Considerations

Limitations

Requires knowledge and workflow setup Public

pricing is not transparent Results depend on integrations and data quality

Cost

Pricing details

Pricing modelEnterprise
Starting priceCustom enterprise pricing; SAP listing and official positioning point to custom needs-based pricing.
Free planNo
Free trialYes
View official pricing
Compatibility

Supported languages

Multilingual support should be verified by deployment

Connectivity

Integrations

ServiceNow

Salesforce

Microsoft Teams

Slack

Contact center tools

ITSM systems

Specs

Technical details

Platformsweb api
Multilingual supportUnknown
Login requiredYes
Open sourceNo
LicenseProprietary
DeploymentCloud
CompanyAisera
Current versionContinuous cloud service
Data confidenceHigh
Last verifiedJune 21, 2026
Documentation → Data source →
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Answers

Frequently asked questions

Aisera provides enterprise AI agents and service automation across IT service desk, employee support, customer service, operations, and knowledge workflows. It is designed for large organizations that need governed AI agents and automated service resolution.
Enterprise IT teams Customer service teams Employee support teams Shared services Large organizations
The listed pricing model for Aisera is enterprise. Pricing can change, so users should verify the latest plan details on the official website.
Yes. The current profile indicates that a free trial is available.
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