Tool overview
Sona AI is listed under Voice AI tools.
What is Sona AI?
Sona by Quo is an AI phone agent for business calling. It answers incoming calls, follows configured steps, captures caller information, handles routine questions, and transfers or routes conversations within the Quo phone system.
Best for
Small businesses using Quo for automated inbound call handling
Who is it for?
Decision note
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Key features
AI answering for inbound business calls
Configurable call steps and knowledge
English, Spanish, and French conversations
Transfers, routing, summaries, and caller capture
Use cases
Answer calls outside business hours
Qualify inbound leads
Handle common customer questions
Route callers to the right teammate
Pros
- Free monthly Sona credits on Quo plans
- Seven-day Quo trial is documented
- Official partner program is available
Cons
- Paid Sona tiers add recurring cost
- One language is selected per configured step
Limitations
The agent can misunderstand callers, mishandle edge cases, or provide outdated information.
Businesses must govern consent, call recording, emergency handling, escalation, data retention, and local telecommunications rules.
Pricing details
Billing options
Pricing note
Every Quo plan includes 1,000 monthly Sona credits, roughly ten calls. Paid Sona tiers are $25, $49, $99, and $199 per month. Quo offers a seven-day trial.
Supported languages
- English
- Spanish
- French
Integrations
Quo business phone system
Call transfers
Team routing
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