Customer Support Paid

Tidio

AI chatbot and live chat platform for customer support teams

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PricingPaid
Starting price$25 per user / mo
Free planPartial
Free trialNo
APIUnknown
Open sourceNo
DeploymentCloud
Last verifiedJune 2, 2026
Overview

Tool overview

Tidio is listed under Customer Support AI tools.

Summary

What is Tidio?

ChatBot is a customer support platform for building AI chatbots, handling common customer questions, and routing conversations to human agents through live chat and helpdesk integrations.

Best fit

Best for

Businesses that want to automate customer support chats while keeping the option to escalate to human agents.

Audience

Who is it for?

Customer support teamsSmall and medium businessesEcommerce teamsSaaS companiesSales and support operations teams
Capabilities

Key features

AI chatbot builder

Live chat handoff

Conversation automation

Lead generation workflows

Helpdesk and CRM integrations

Analytics and reporting

Chat widget customization

Multichannel customer engagement

Workflows

Use cases

Customer support automation

FAQ deflection

Lead qualification

Sales chat assistance

Support ticket triage

Website visitor engagement

Strengths

Pros

  • Focused on customer support workflows Combines chatbot automation with human handoff Offers integrations with common business tools
Considerations

Cons

  • Pricing details were not verified from official sources in this research
  • API availability was not clearly verified from official
  • documentation Current language support and plan details were not fully confirmed
Considerations

Limitations

Some product details require verification from official pricing and

documentation pages Open-source status is not applicable for this proprietary SaaS product Exact

supported languages are not publicly confirmed in the retrieved source set

Cost

Pricing details

Pricing modelPaid
Starting price$25 per user / mo
Free planPartial
Free trialNo
View official pricing
Compatibility

Supported languages

English

Arabic

Spanish

French

German

Portuguese

Italian

Japanese

Korean

Chinese

Other major languages

Connectivity

Integrations

unknown

Specs

Technical details

Platformsweb
Multilingual supportYes
Login requiredYes
Open sourceNo
LicenseProprietary
DeploymentCloud
CompanyChatbot
Launch year2017
Current versionContinuous cloud service
Models / versionsContinuous cloud servicenVersion details may change over time
Editions / plansSee official pricing page
Data confidenceHigh
Last verifiedJune 2, 2026
Documentation → Data source →
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Answers

Frequently asked questions

ChatBot is a customer support platform for building AI chatbots, handling common customer questions, and routing conversations to human agents through live chat and helpdesk integrations.
Businesses that want to automate customer support chats while keeping the option to escalate to human agents.
The listed pricing model for Tidio is paid. Pricing can change, so users should verify the latest plan details on the official website.
The current profile does not indicate an available free trial. Check the official website before purchasing.
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